FAQs

Appointments

How do I book appointments?

You have a choice of either booking online through our scheduler (Jane), booking in office, or booking via a phone call to the clinic.

Will I receive a confirmation call?

Our Electronic Health Records system will remind you of your appointment a few days prior to your visit via your choice of email or text message. We all get busy sometimes, so reminders are always helpful! If you can’t make your appointment, reschedule yourself online or give us a call to reschedule as soon as possible so we can minimize any delay in getting you to your next visit. Appointment cancellations with less than 24 hours notice will be charged a cancellation fee.

What is your cancellation policy?

Appointments cancelled with less than 24hrs notice are considered last minute cancellations, and are associated with a last minute cancellation fee that will not be covered by insurance. For more information, see our Pricing page.

Should I book out several appointments in advance?

For some of our services such as massage therapy or counseling, your referring provider may have recommended a specified number of treatments for you to receive. In these cases, we strongly recommend booking them out in advance so that your treatments can be as consistent and as friendly to your schedule as possible. This way, we can help to make sure you are getting more consistent, uninterrupted treatment for maximum efficacy.

How far out can I book appointments?

As far as you’d like. For our physician visits, you may come in for your annual and it is actually recommended that you book your next annual for the following year if possible so that it is more likely you receive the baseline health screenings in a timely fashion. Again, prevention is the best cure.

Virtual Clinic/ Telemedicine

How do I meet with my provider?

All telemedicine visits occur on Gumshoe Health’s Clocktree platform. When you schedule a telemedicine appointment in our Virtual Clinic, an invite will be sent to you via e-mail. Accept this invite to create your Clocktree profile and login.

10 minutes prior to your virtual appointment, login to your Clocktree profile and test your audio video (an option from the drop down menu in the upper right corner). Then wait. When it is time for your visit your doctor will “call” you. It will sound like an old fashioned telephone ringing and you just click to join the HIPPA compliant face-to-face call.

Please take note that the provider will do everything possible to call you at the exact appointment time. If the provider is running late, you may get a message within Clocktree from them letting you know they are running behind from the last patient. Your provider will call you when they are able. If you are 15 minutes or more late to join the call, it will be considered a no show, your provider will not attempt to contact you again for that visit, and the cancellation fee will apply.

What if I experience technical difficulties?

Problems before the encounter:

It is your responsibility to make sure that you have tested your audio/video prior to your visit and that you have the proper requirements for a virtual appointment. The most important of these would be that you are using the Chrome web browser. Any time lost from not doing these things prior to your visit will detract from your visit time.

Clocktree’s support number is: (302) 990-8935 for other technical problems. If you need clarification around the process, give us a call at (206) 420-8682.

Problems during the encounter:

If the connection freezes, is choppy, or audio starts to cut out, you can click the “refresh” button in the upper right corner. This button will renew the connection without dropping it, so you won’t have to login again or navigate any additional screens allowing for a seamless visit.

What if I have documents to share with my provider during the encounter?

During your face-to-face visit, there is a chat bar to the right where you can type messages. You can also upload documents in this area by clicking the paperclip to the right of the typing field. These documents are then shared with your provider and you can put it on shared view to look over the document in detail. The face to face audio and video is not recorded at all but the chat section will be available to you after the visit. Your provider can also share documents with you in the same way.

How do I get my prescribed drugs, supplements or herbal medicine?

If during your visit your physician prescribes supplements or herbal medicines from the Gumshoe office and you wish to purchase them from the clinic they will take your payment at the end of the visit and leave an order with the downtown Seattle clinic. You can either pick up your prescription in-office at the downtown location or pay an additional flat fee to have them mailed to you.

Any pharmaceutical drugs prescribed will be called into your preferred pharmacy where you can pick them up.

Will my insurance cover my telemedicine visit?

It is your responsibility to know what your insurance plan will or will not cover. We recommend that you call your plan to know where you stand with your benefits. We will do our best to double check benefits for you but since we are not the enrollee to the plan, the information we are given is not always accurate. If your insurance is maxed out or denied, then you are financially responsible for the visit. If your plan does not cover telemedicine visits or visits with a naturopath, we have cash packages that allow for a cheaper cash option.

I purchased the naturopathic medicine package, can I apply it to my urgent care telemedicine visit?

Yes. The package will count towards a naturopathic medicine visit either in-office or virtual.

Acupuncture and AOM

Does acupuncture hurt?

The initial insertion of a very fine sterile needle is similar to getting a light pinch or mild mosquito bite.  The discomfort dissipates quickly.  Once a needle is in, a dull distending sensation is normal and expected – it often signals that the needle is at the right depth and the acupuncture point has been activated.  If it remains sharp or radiates (rare), please let your acupuncturist know.  Your acupuncturist will work with your comfort level and modify their techniques accordingly.

How long is a visit?

A typical first visit lasts about 60 minutes which allows your acupuncturist to get a complete picture of the different aspects of your health.  As acupuncture is a holistic modality, acupuncturists strive to treat not only your symptoms but also to support your overall health.  Every treatment is tailored to your constitution.  A follow up visit for the same concern typically takes 30 minutes.  Needles are typically retained for about 15 minutes whether it is the first or a follow up visit.

Are there any special preparations before receiving acupuncture?

Yes! Please make sure you have eaten and are well-hydrated.  Also, wear comfortable clothes that allow easy access to the elbows and knees.  You may want to bring clothes to change, or we will have gowns that you can change into.  That said, we can always work around your attire.

What types of needles are used?

All acupuncture needles are single-use, sterile, and made from stainless steel.  They are safely disposed after each patient.  The needles are not hollow like those used for blood-draws and are typically much thinner.

How often should I follow up after the first visit?

The number of visits and frequency depends on the severity and/or duration of your symptom(s).  Generally, we recommend a series of 4 to 6 weekly treatments in order to effect change.  That said, most people experience noticeable difference within the first two treatments.  The effects of acupuncture build up overtime.  Please consult with your acupuncturist for a detailed follow up schedule.

Cost & Insurance

Will my insurance cover my visit to my ND, MD, massage therapist, acupuncturist, etc?

Well, as in many things in life: it depends. Different plans and different companies cover different things and different providers accept different insurances (of course) which is why it’s vitally important you understand your own health plan thoroughly. For more information, see our insurance page.

Will everything in a visit be covered by my insurance company?

Again, it depends. Insurance plans sometimes do not cover all procedures or services so you should be sure to know what your benefits are. See our insurance page for more information.

How much do visits cost?

Visit costs depend on type of appointment (massage, acupuncture, etc), see our pricing page for information. With our physicians, there is price variation in what is charged per visit, this is listed out on our pricing page.

General

How do I contact my healthcare provider?

The easiest a way to contact your doctor is to communicate with them via your Athena patient health portal. For other providers at the clinic or to talk to the doctor in person, you can call our office and leave a message, and they will get back to you as soon as possible. If you email the clinic, your health information you put in the email will not be secure. Since email is not a secure form of communication, your provider cannot respond this way. For telemedicine patients, our providers do NOT check the messaging system on Clocktree, any messages or questions need to be routed through the Athena patient portal.

Do you sell any of your dispensary items online?

We currently do not have our dispensary online, however it is something we are looking to implement in the future for patient convenience.

For telemedicine visits, supplements or herbs that your provider prescribes you from Gumshoe Health can be picked up at the downtown Seattle location on 5th and Olive. They can also be mailed to you for an additional flat rate charge.

What is a 'Medical Kingdom' anyway?

A medical kingdom or health care silo is a fanciful term to describe the isolated segments of healthcare today. We refer to this term when discussing aspects of the healthcare system that haven’t yet established a free, collaborative flow of discussion between them and instead may communicate through a third or fourth party or sometimes, not at all. These isolated kingdoms are a detriment to the patient when either they or their family are left to be an intermediary between these different segments and to try to navigate the space between them. At Gumshoe Health, we prioritize a conscious effort towards unification and join with the tremendous efforts already being made in this direction my many aspects of the healthcare industry.

Why the name Gumshoe?

The term Gumshoe is defined by the Merriam-Webster dictionary as: a person whose job is to find information about someone or something. A private detective. This is really what healthcare providers do, we put our thinking caps on and work with you to puzzle something out. At Gumshoe Health, we are here for you and will do the legwork to make sure you’re getting the best care possible.

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