Office Policies

Welcome to Gumshoe Health! To make your introduction to the clinic as seamless and easy as possible, we’ve included some of our basic office policies here for you. We hope this will help you to navigate your time with Gumshoe Health.

Payment Policy

Co-pays, deductibles, dispensary items, and cash services are due at time of service or via pre-payment. If the insurance company is billed for services and denies the claim, the patient is responsible for that dollar amount. We accept Visa and MasterCard as well as personal checks and cash. Since the clinic and practitioners contract with the insurance companies we cannot retrospectively apply any discounts that may be available to time of service cash patients legally, as this would be insurance fraud.

Last-Minute Cancellations and No-Shows:

Appointments cancelled with less than 24 hours notice are considered last-minute cancellations, and as such have a last minute cancellation fee associated with them. This is to help ensure that patients who need to schedule can get into an appointment and to respect the provider’s time. The fees for this are listed on our pricing page. No-shows are treated in the same way. If a patient continually fails to show up or cancel at the last minute, providers may choose not to book that patient again as it can take away from other patients who need their services.

Office Services:

Some office services that are outside the normal course of work may carry an extra charge, such as the printing out of medical records. These fees will be stated upfront and are not usually covered by insurance. If using insurance be sure to call your insurance provider and check your benefits as to what is covered, and what your responsibility may be regarding non-covered services, services already used, co-pays, co-insurance, and deductibles. We will also do a courtesy call to check on your benefits to double check this information for you, but it is important you understand what your coverage entails so that there are no surprises later on.

Additionally, it may help to write out what you’d like to discuss during your visit and bring it with you. We all can forget pieces of what we’d like to say when we’re in the visit and in the midst of discussion. By having your notes with you, you can be sure that you won’t forget something that you were hoping to talk about.

Filling out your patient forms will cover all the information listed in the next few sections and more. 

Emergencies/Urgent Care:

If you or the patient you are speaking for is having an emergency, dial 911 or get transportation to the nearest hospital. We are an outpatient clinic that is not equipped to deal with life-threatening conditions.

If you are an established patient and have an issue that demands immediate attention that does not warrant emergency department care, you can call our emergency phone which our residents monitor. There is a $30 charge for each phone call which you are responsible for since insurance does not cover this service. It is also important to note that depending on the situation you are experiencing, the recommendation may be for you to go to the emergency department or urgent care clinic as we are limited on what we can do via phone. If you call the emergency number and do not get a response within 5 minutes it is very important that you proceed to an urgent care clinic or emergency department as needed and not wait, as technology can sometimes fail us or something may have happened on our practitioner’s end.

Additionally, if you do have an emergency hospital visit or a significant scheduled medical event has occurred, please notify your primary care provider of the event so that we can follow up appropriately and make sure you are taken care of.

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